Last updated: October 24, 2026
If we cannot retrieve the core corporate records for the company you specified, you receive a 100% refund, automatically, within 5 business days.
- The records were retrieved successfully, but some sections are empty — for example, the company has no litigation history, no penalties, or no blacklist entries. An empty risk section is a good result, not missing data, and does not qualify for a refund.
- You provided an incorrect or unidentifiable company name and did not respond to our clarification email within 5 business days.
- Monitoring subscriptions: cancellations take effect at the end of the billing period; partial months are not refunded.
- Change of mind after the report has been delivered.
Email [email protected] (ZhenCheck, operated by Shenzhen Jianchao Zhixun Technology Co., Ltd.) with your order number. Approved refunds are issued via the original payment method within 5 business days.